Returns Policy
We operate on a no returns basis due to many items being made to order and items such as the Tiara's are unique every single time. This means that each piece will have their own characterisations, shades and differences in appearance. With the candles, frosting is a natural occurrence when working with soy wax and may be present in some of our creations, therefore frosting will not be a reason for refund or return. However, in some circumstances we may be able to come to an arrangement.
To be eligible for a return, please take a photograph of your item precisely as delivered to our company email address: verasvessels@hotmail.com your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we will not be able to offer you a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at verasvessels@hotmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded in any circumstance.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at verasvessels@hotmail.com and send your item to: Vera’s Vessels, 3 Golynos Place, Talywain, Pontypool. NP4 7EJ
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Vera’s Vessels, 3 Golynos Place, Talywain, Pontypool. NP4 7EJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
